We do not accept returns for specially customized products. Upon receiving your order, please record an unboxing video. If the video shows any cracks, scratches, structural damage, or other issues with the doll's head, please contact our after-sales support at fancydolland@gmail.com to arrange an exchange.
- Features
- Shipping & Return
- Notes
What Makes Our Eyes Stand Out
1. Lifelike Shine and Clarity: Thanks to the Japanese Star Resin, your doll’s eyes will have a natural, realistic shine that stands out.
2. Magnetic Flexibility: Easily switch between eye colors or adjust the gaze without hassle.
3. Durable and Long-Lasting: Resistant to yellowing and fading, these eyes will stay beautiful for years.
4. Lightweight Comfort: No heavy load on your doll’s head, providing a comfortable fit.
Shipping & Return
Shipping:
1. Standard shipping: Free shipping for all orders
2. Order handling time is 1 - 2 business day (Monday to Friday).
3. Generally, for items in stock, shipping takes 5-10 business days. For pre-sale items, it usually takes 10-15 business days. Please refer to the page for specific processing times.
Return:
We do not accept returns for specially customized products. Upon receiving your order, please record an unboxing video. If the video shows any cracks, scratches, structural damage, or other issues with the doll's head, please contact our after-sales support at fancydolland@gmail.com to arrange an exchange.
Notes
1. All resin eyes are handmade, and due to the craftsmanship, there may be minor imperfections such as bubbles, variations in iris density, misaligned pupils, color differences, and uneven curvature. However, we will make every effort to select a matching pair for shipping.
2. As handmade products are prone to imperfections, we strive to ensure there are no quality issues, but we cannot guarantee that each item will be identical (since handmade items cannot be mass-produced like machine-made ones). We appreciate your understanding.
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Frequently Asked Questions
Do you accept return?
Do you accept custom orders?
Sorry, we currently do not support custom orders.
Is there a discount available?
We currently offer a 10% discount for new customers when you register and make your first purchase on our website. Please register and subscribe via our website footer to get your discount code.
Shipping and delivery time
1. Standard shipping: Free shipping for all orders
2. Order handling time is 1 - 2 business day (Monday to Friday).
3. Generally, for items in stock, shipping takes 5-10 business days. For pre-sale items, it usually takes 10-15 business days. Please refer to the page for specific processing times.
Can I buy the doll for little kids?
Our 1/3 BJD Heads are designed primarily for collectors and enthusiasts. Due to their delicate nature and small parts, we recommend them for individuals aged 14 and above. For younger children, we suggest exploring our range of more durable and age-appropriate dolls specifically designed for play.