We do not accept returns for specially customized products. Upon receiving your order, please record an unboxing video. If the video shows any cracks, scratches, structural damage, or other issues with the doll's head, please contact our after-sales support at fancydolland@gmail.com to arrange an exchange.
- Material
- Included Items
- Shipping & Return
- Notes
Material
Pure cotton, printed fabric, embroidered lace
*Please do not use a washing machine. If there are stains, soak and gently hand wash.
Included Items
Dress
Apron
Hat
Shipping & Return
Shipping:
1. Standard shipping: Free shipping for all orders
2. Order handling time is 1 - 2 business day (Monday to Friday).
3. Generally, for items in stock, shipping takes 5-10 business days. For pre-sale items, it usually takes 10-15 business days. Please refer to the page for specific processing times.
Return:
No claims for used items. Defective items are subject to exchange within 14 days upon receipt. Please report the defective case to us with photos and description by email. Returned item must be kept in the ORIGINAL PACKING, UNDAMAGED and UN-USED condition.
Authorization from FancyDollLand is a MUST before returning the defective item. We will not bear any shipping cost and responsibility to hold and handle any items returned to us without our prior authorization
Notes
1. Washing method: Please do not use a washing machine. If there are stains, soak and gently hand wash.
2. Color difference: Due to lighting effects and shooting angles, there may be slight color variations in the product. Please understand.
3. Handmade products may have unavoidable imperfections, and color variations between different batches of materials are inevitable. Your understanding is appreciated.
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Frequently Asked Questions
Do you accept return?
Do you accept custom orders?
Sorry, we currently do not support custom orders.
Is there a discount available?
We currently offer a 10% discount for new customers when you register and make your first purchase on our website. Please register and subscribe via our website footer to get your discount code.
Shipping and delivery time
1. Standard shipping: Free shipping for all orders
2. Order handling time is 1 - 2 business day (Monday to Friday).
3. Generally, for items in stock, shipping takes 5-10 business days. For pre-sale items, it usually takes 10-15 business days. Please refer to the page for specific processing times.
Can I buy the doll for little kids?
Our 1/3 BJD Heads are designed primarily for collectors and enthusiasts. Due to their delicate nature and small parts, we recommend them for individuals aged 14 and above. For younger children, we suggest exploring our range of more durable and age-appropriate dolls specifically designed for play.